Simply put, communication happens when the message or information gets through. Only then can two people begin to understand each other and act upon the information that can lead to solving problems and conflicts. This is based on the premise that there are two goals of communication: the message getting through and maintaining the relationship during the process.
It is helpful to keep the following in mind:
1. Use "I" statements. It avoids placing blame on the other person. It requires the speaker to take responsibility for their own feelings, thoughts, and behaviors without putting the listener on the defense.
2. Respect the other person's view of the conflict. Few people see the world, conflicts or problems the same. Practice listening for understanding, instead of waiting for your turn to debate your point. There is no value in winning the argument, but still having the problem.
3. Watch non-verbal cues that communicate the opposite of what you are saying. Avoid crossed arms, rolling of the eyes, no eye contact, finger-pointing, and aggressive posturing.
4. Create a safe environment. Take responsibility for your own stress and emotions. Regulate your emotions as needed. Take breaks. Don't focus on getting the last word. Have patience, few conflicts are resolved during one communication session.
What tips have you found helpful? Leave a comment below. Talk with you soon!